Service Level Agreement (SLA)
Last updated: 19 April 2026
Business and Enterprise plans include a 99.9% monthly uptime SLA. Below is how we measure it and how service credits are applied.
Uptime definition
Monthly uptime = (total minutes in month − downtime minutes) ÷ total minutes × 100. A request is considered "down" if it returns a 5xx error from our infrastructure. 4xx errors (invalid parameters, expired credits, unauthorized keys) do not count.
Service credits
| Monthly Uptime | Service Credit |
|---|---|
| < 99.9% | 10% of monthly fee |
| < 99.0% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Exclusions
- Scheduled maintenance windows (announced 48h in advance).
- Force majeure events (natural disasters, force of law).
- Client-side network issues.
- Cloudflare or upstream DNS outages outside our control.
How to claim
Email support@divyastroapi.com within 30 days of the incident. Credits are applied to your next invoice.